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Your Privacy Policy Before You Join

Before you open your account, this Privacy Policy explains how secret21ofc collects, uses and protects the details linked to your login, wallet activity, device checks and lobby sessions.

Malaysia account dataCookie choicesWallet record handlingPrivacy request path

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What This Policy Covers

secret21ofc Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers the personal data we receive when you create an account, verify access, use the wallet, contact support or move through game areas such as Live Roulette, Aviator, Crazy Time and The Dog House. We may collect your name, contact details, login records,

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device signals, payment references, session activity and support messages so we can run the account, protect the wallet, respond to requests and meet legal duties that apply to our operations. For Malaysia, we align our handling with the Personal Data Protection Act 2010 where it applies,
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while recognising that access and eligibility depend on local law and are available where local law permits. We do not sell your personal data. When service providers help us with payment checks, security tools or hosting, they receive only the data needed for that task.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY HELP

Reach Us About Your Data

Privacy questions should reach the people who can check your account trail without asking you to repeat sensitive details in the wrong place.

Account inbox Email us from the address linked to your account and include the privacy request type, such as access, correction, deletion or cookie choice. We may ask for extra checks before changing stored account details.

Live chat handoff Chat can record your request and pass it to the privacy queue, but we will not ask you to share passwords, full bank details or one-time codes inside the chat window.

Wallet query route For Touch 'n Go, GrabPay, Boost dan FPX references, share the transaction time and account email only. We use those markers to locate records without exposing extra payment data.

ACCOUNT SAFEGUARDS

How We Handle Privacy Requests

Your Privacy Policy rights only work if the request process is clear, traceable and secure. We keep separate checks for login control, wallet records, cookie settings, retention periods and correction requests so…

Data we collect

We collect account details, contact records, login timestamps, device markers, game session references and wallet activity. This helps us run your account, investigate unusual access and answer privacy requests with the correct record.

Cookie handling

Cookies help keep your session active, remember language choices and measure whether privacy settings work. You can adjust browser controls, but some account and security functions may need essential cookies.

Account security

We use access checks, session monitoring and limited staff permissions to reduce exposure of your data. If a login pattern looks unusual, we may pause account actions until ownership is confirmed.

Retention periods

We keep records only for as long as needed for account operation, payment tracing, dispute handling and legal duties. When a record is no longer needed, we delete it or make it non-identifying.

Sharing controls

Payment processors, hosting services, security vendors and game studios may receive limited data when needed to provide their part of the service. They are not allowed to use it for unrelated purposes.

Change requests

You can ask us to correct inaccurate account details or update contact records. We may verify identity first, especially if the request affects withdrawals, login access or payment references.

Privacy Policy Questions Answered

The answers below explain how this Privacy Policy applies when you open an account, use wallet methods common in Malaysia, manage cookies or ask us to change stored details. They are written for practical account situations, not legal jargon. If your request involves eligibility or access, the outcome depends on local law and is available where local law permits.

We collect the details needed to create and protect your account, such as name, contact details, login records, device markers and verification status. Wallet and session records are added when you use those features.

We store payment references, timing and account links needed to match deposits or withdrawals. Full control of the external wallet or bank account remains with the payment provider, not with us.

Yes, you can request access to personal data linked to your account. We may verify your identity first and may remove details that relate to security checks, fraud prevention or another person.

Yes, send the corrected detail from your account email and explain what needs changing. We may ask for supporting proof when the change affects identity checks, wallet records or account recovery.

We keep wallet and login records for the period needed to run the account, resolve disputes, trace transactions and meet legal duties. After that, we delete or de-identify records where practical.

Some cookies are essential for login, account protection and session continuity. Other cookies help us understand site performance. You can manage browser settings, but blocking essentials may affect account access.

Contact support from your account email and state whether you want deletion, restriction or another privacy action. We will check identity, assess legal duties and explain what can be completed.

Your Privacy Policy Before You Join

Reach Us About Your Data

How We Handle Privacy Requests

Data we collect

Cookie handling

Account security

Retention periods

Sharing controls

Change requests

Privacy Policy Questions Answered

01 What personal data do we collect when you open an account?

02 How does this Privacy Policy cover Touch 'n Go, GrabPay, Boost dan FPX?

03 Can you ask for a copy of your account data?

04 Can you ask us to correct wrong account details?

05 How long do we keep wallet and login records?

06 Do cookies affect your privacy choices?

07 Who should you contact for deletion or restriction requests?

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